Return Period

Standard Returns: If you think that any products that we supplied are defective, you can return curtains within 30 days from the date of purchase,then please contact us at email support@rybhome.com to issue return request.

Please include the order number,some explanations of the problem and picture of the product in question in the email.Once your return request is reviewed, we will send you a return authorization email with detailed instructions and a return address. Please do not send items back before receiving this authorization.

Custom Curtains: Custom-made curtains, created based on specific customer requirements, are generally not returnable unless there is a defect or error in the order. Please refer to our Custom Curtain Agreement for more details.

Return Costs

Return Shipping Costs: The cost of returning the item is the buyer's responsibility. For your protection, we suggest using a shipping service with tracking.

Original Shipping Costs: If the return is due to a defect, error, or issue on our part, we will refund the original shipping charges along with the cost of the returned item.

Returns in different situations

Wrong size: Make sure to use a metal tape measure to prevent measurement errors. Non-metallic tape measures can be stretched, so they should not be used to measure curtains.
In the rare event that you receive a curtain that is not the correct size, we will exchange it for another size or return it if you wish.

Wrong color: The color may differ from the picture due to changes in your display, lighting, and batch color. Please be aware of this and be cautious when purchasing, we do not accept returns with small differences in color.

Incorrect Orders: If you receive the wrong item or there are missing parts, please notify us within 7 days of receipt. We will cover return shipping costs and promptly send the correct item or missing parts.

Defective Items: If the curtains are defective or damaged upon arrival, please contact us within 7 days of receipt. We will provide a prepaid return label and arrange for a replacement or full refund at no additional cost.

Exchange

If you wish to exchange your curtains for a different size, color, or style,
please initiate a return as described above and place a new order for the desired item. Exchanges are subject to product availability.

Contact Information

Customer Service Email: support@rybhome.com
Customer Service Phone: 123-456-7890
Office Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays)

Additional Information

Shipping Time for Returns:
Please allow up to 10 business days for us to receive and process your return once it has been shipped.

International Returns:
For international orders, please contact us for specific return instructions and requirements.

We are committed to ensuring your satisfaction with our products.
If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer service team.
Thank you for shopping with us!