The materials of curtains

We offer a variety of fabrics for our curtains, including regular blackout fabric, linen, velvet, polyester pongee, sheer and other materials. You can find the specific fabric details for each product on its "Ready Made" product page.If you need more information or assistance with choosing the right fabric, feel free to reach out!

How to measure windows to determine curtain size?

To determine the right curtain size, measure the width and height of your window frame. For a floor-to-ceiling look, measure from the top of the window frame to the floor. For inside-mount curtains, measure the inside width and height of the window frame. Add extra inches for overlap and to ensure full coverage. For more specific measurements, please refer to this article: MORE

I purchased RYB HOME brand curtains on Amazon and need to return or exchange them on the independent website. What should I do?

Thank you for reaching out! RYB HOME's independent website and Amazon are the same brand. We apologize, but products purchased on Amazon cannot be returned or exchanged through our independent website. If you encounter any issues, please send a detailed description to support@rybhome.com, and we will have a dedicated team member assist you. Alternatively, you can contact Amazon's customer service directly for returns or exchanges.If the issue is related to size, you can return the product and then visit our independent website, where we offer custom curtain options to better suit your home.If you have any further questions, feel free to contact us anytime—we are here to help!

How long will it take to receive my order?

Hi, thank you for purchasing our products. Typically, it takes 7-10 business days (Standard products will be a little faster) to receive your order. We’re doing our best to deliver it promptly for you.

Please track your order at our Tracking page https://17track.net/en.

I haven't received my order, what should I do?

Hello, we are very sorry to hear that you have not received your order. Please don’t worry, we will promptly verify and check the tracking information for your package.To help us resolve this quickly, could you kindly provide your order number and any relevant details? You can leave a message here or email us at support@rybhome.com.You can use this tracking page to check your order first: https://17track.net/en.If you have any other questions, please feel free to let us know. We are here to assist you.

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Shipping Policy

Country	Processing Time	Shipping Time
Worldwide	7 Business Days	4-6 Business Days

Total estimated time of arrival = order processing (manufacturing time) + courier shipping time

Order Estimated Arrival Time
Items might ship out separetly, see product page and order summary for detailed ETA. Once the order has been shipped out you'll receive an email confirmation containing tracking details.

Order Confirmation
After placing an order, you'll receive a confirmation email. If there are any changes to order details please inform us before order processing stages begin.

Tracking Your Order
Tracking number for your parcel will be provided shortly after the package has been sent. If you have any questions regarding your order status please contact our 24 hour customer services team.

Shipping express
• Fabric samples shipped via USPS
• Our products are shipped via FedEx or DHL

For any questions and further information, please contact our Customer support team.

Email: support@rybhome.com